Frequently Asked
Questions
General Questions
What is GoCardsSuites.com?
GoCardsSuites.com is the official website for booking single-game luxury suites and premium seating for all Louisville Athletics home games. This site is operated by Louisville Athletics and powered by SuitePro.
Am I buying directly from the team/venue?
Yes. All suites and premium seating options listed on GoCardsSuites.com are sold directly through Louisville Athletics.
How is my information protected?
Your payment and personal information are secured using industry-standard encryption and processed in compliance with PCI DSS regulations. For more details, please refer to our Privacy Policy.
Shopping for a Suite
What amenities are included with a suite at the KFC Yum! Center?
Louisville Basketball suites provide a first-class game day experience, featuring:
- Comfortable, cushioned seating
- HDTVs and in-suite entertainment
- Dedicated suite attendant or host
- Premium Seating Arena Entrance
- Complimentary parking passes
- Access to exclusive club areas (varies by suite)
- Optional in-suite catering service
How do I purchase a Louisville Basketball suite?
Visit the Book Now page on GoCardsSuites.com to view available games and suites. You can complete your purchase securely online, or contact our Premium Sales & Service Team at [email protected] or 502-852-5151 for assistance.
When will I receive my tickets after purchasing a suite?
Once your suite purchase is confirmed, a member of our Premium Sales & Service Team will reach out with details on digital ticket delivery. Tickets will be sent in advance of your game date.
How are my tickets delivered?
All tickets for Louisville Athletics events are delivered electronically. View and manage your tickets on your mobile device through your Ticketmaster account or the Louisville Cardinals app. You will be able to transfer any tickets or parking passes to your guests in advance of the game. It is strongly encouraged for all guests to download their tickets to their digital wallet before arriving at the venue to avoid any entry issues.
Payment
What forms of payment are accepted?
We accept all major credit cards (Visa, Mastercard, American Express, Discover). ACH or wire transfer may be available upon request.
Is full payment required at the time of booking?
Yes. Full payment is required to confirm and secure your suite reservation.
Are there any additional fees?
All listed prices include applicable taxes and fees unless otherwise noted.
Refund Policy
Can I cancel my suite booking?
Suite purchases are non-refundable. All sales are final.
What if the game is rescheduled or postponed?
Your suite reservation will automatically transfer to the rescheduled game date.
What if the game is canceled entirely?
If the event is canceled and not rescheduled, please contact [email protected] for assistance with your options.
Planning Your Premium Experience
How and when do I order catering?
After booking, you’ll receive menu details and ordering instructions from our Premium Sales & Service Team. Pre-orders are typically due 2–3 business days before your event. Additional food and beverages can also be ordered during the game.
Is catering required?
Catering is optional, with no minimum spend. Outside food and beverages are not permitted inside the KFC Yum! Center.
Can I purchase additional Standing Room Only (SRO) tickets for my suite?
Yes. Suites allow for up to 8 or 10 additional SRO tickets to be purchased, depending on the suite size.
What is the child ticket policy?
Children under two (2) years old do not require a ticket if seated on the lap of an adult. Children two (2) and older must have a ticket, including in suites.
What items are prohibited at the KFC Yum! Center?
Bags must comply with the KFC Yum! Center Bag Policy. Only clear bags up to 12" x 6" x 12" and small clutches no larger than 4.5" x 6.5" are permitted. All bags are subject to inspection. For the full list of prohibited items, click here.
Does my suite ticket grant access to other areas?
Yes. Suite tickets provide access to designated premium and club areas within the KFC Yum! Center.
Can I host a corporate event or celebration in a suite?
Absolutely! Suites are the perfect space for entertaining clients, rewarding employees, or celebrating special occasions with family and friends. Contact [email protected] or 502-852-5151 to discuss customization and branding options.
Game Day Questions
Where do I park?
Each suite purchase includes a set number of parking passes. Additional parking may be available for pre-purchase. Full parking details will be shared after booking.
Where is the VIP entrance?
Suite guests may use the designated VIP entrance at the KFC Yum! Center for expedited entry.
When can I access my suite?
Suites typically open 90 minutes prior to tip-off, unless otherwise communicated.
Can I order food and drinks during the game?
Yes. In-suite food and beverage service is available throughout the game via your dedicated suite attendant.
Who do I contact if I have an issue on game day?
For assistance during your event, please text the Louisville Cardinals Premium Sales & Service Team at 502-852-5151.
Issues & Support
I’m having trouble reserving a suite online. What should I do?
Please email [email protected] or call 502-852-5151 and our team will be happy to assist.
I haven’t received my tickets yet. What should I do?
If your game is approaching and you haven’t received your digital tickets, reach out to [email protected] or 502-852-5151 for support.